privacy policy

Application of Policy

Your information and your privacy are important – to you and to us. This policy explains how we use your information and how we keep it safe. Importantly, it explains the choices you can make at any time about how your information is used. Below links can be used to go directly to the different policy sections.

When this Policy Applies
The Information we Collect
How We Collect Information
How We Use your Information
How We Share your Information
Your Privacy Choices & Controls
Security
Other Privacy Information

When this Policy Applies

This Qué Tal Móvil Privacy Policy (“Policy”) covers the information generated when you use or subscribe to Qué Tal Móvil products, services, apps, websites, or networks to which this Policy is linked. In the Policy, we call them “Products or Services” for short. They include voice, data, mobile broadband, and other products, services, and apps.

This Policy applies to you and anyone who uses our Products or Services under your account, except where we identify that separate Qué Tal Móvil or affiliate privacy policies or terms and conditions apply. You are responsible for making sure all users under your account understand and agree to this Policy.

Here are special circumstances where this Policy may not apply, or may apply in addition to other policies:

Some areas both inside and outside of the United States – for example California and the U.S. Virgin Islands – require us to adopt different policy terms and commitments in accordance with local laws.
In certain cases, when you’re using your Qué Tal Móvil Products or Services, other companies may be collecting information, so your information may be covered by this Policy and other privacy policies at the same time. Here are some examples: if you purchase one of our Products or Services from a retailer; if you use our services to connect to a social networking service or another company’s Wi-Fi network; or if you provide your information to another company through a co-branded website, app or service controlled by the other company. In those cases, any information you provide to those companies may be subject to just their policy, or subject to both their policy and ours.

The Information We Collect

We collect information about you and how you use our Products or Services, as well as information about your devices and equipment. This may include performance information, web browsing information, and location information.

Here are detailed examples of types of information we collect from our Products or Services:

Account information includes contact and payment information, service-related details and history, and similar information, including Customer Proprietary Network Information. It also includes technical, equipment, and usage information related to the services, products, websites, and networks we provide you.
Equipment Information includes information that identifies or relates to equipment on our networks, such as type, identifier, status, settings, configuration, software or use.
Network performance and usage information includes information about our networks, including your use of Products or Services or equipment on the networks, and how they are performing.
Location information includes your street address, your ZIP code and where your device is located. Location information is generated when the devices, Products or Services you use interact with cell towers, Wi-Fi routers, Bluetooth services, access points, other devices, beacons and/or with other technologies, including GPS satellites.

Information Collected by Our Network Partners

We partner with third-party network operators (“network partners”) to provide wireless connectivity for our Products and Services. These network partners may independently collect certain information through their network infrastructure, including:

Web browsing and app activity, such as websites visited, apps used, search terms, links or ads viewed, and time spent on specific services;
Device and advertising identifiers, including cookies, pixels, device IDs, advertising IDs, and IP addresses;
Location information, which may include the approximate or precise location of your device, based on interactions with cell towers, Wi-Fi routers, Bluetooth, GPS satellites, and similar technologies.

We do not directly access or control this information. It is collected by our network partners as part of providing network services and may be subject to their own privacy practices.

how we collect your information

We collect your information in 3 ways:

You give it to us when you make a purchase, set up an account or otherwise directly communicate with us.
We automatically get it when you use, or your device uses, our Products or Services. For example, we use network tools to collect information like call and text records and the web browsing information we describe in this Policy.
We get it from outside sources like, marketing mailing lists and commercially available geographic and demographic information, along with other available information, such as public posts to social networking sites.

how we use your information

We use your information to power our services and to improve your experiences. We use your information to provide, support, improve, protect, analyze, and bill for our products, service, and network; to communicate with you about your service, products or apps; to market our services; to detect and avoid fraud; for advertising; and for research purposes.

Here are examples of ways we use your information:

Providing our Products and Services.
Contacting you.

Improving your experience and protecting the Products and Services we offer. This includes things like customer care, network security, verifying or authenticating your We collect information about you and how you use our Products or Services, as well as information about your devices and equipment. This may include performance information, web browsing information, and location information.

Here are detailed examples of types of information we collect from our Products or Services:

Account information includes contact and payment information, service-related details and history, and similar information, including Customer Proprietary Network Information. It also includes technical, equipment, and usage information related to the services, products, websites, and networks we provide you.
Equipment Information includes information that identifies or relates to equipment on our networks, such as type, identifier, status, settings, configuration, software or use.
Network performance and usage information includes information about our networks, including your use of Products or Services or equipment on the networks, and how they are performing.
Location information includes your street address, your ZIP code and where your device is located. Location information is generated when the devices, Products or Services you use interact with cell towers, Wi-Fi routers, Bluetooth services, access points, other devices, beacons and/or with other technologies, including GPS satellites.

identity, detecting and preventing fraud, billing, authorizing transactions and the development of future Products and Services.
Helping us plan, deploy, improve, protect, and defend our network infrastructure, protecting our property and legal rights, and for other lawful purposes.
Understanding the Products, Services and offers that you, and other Qué Tal Móvil customers with whom you call and text and interact, might enjoy the most. We do not use the content of your texts, emails, or calls for marketing or advertising.
Creating engaging and customized experiences and offering new or improved Products and Services or offers. This is based on things like the information we’ve collected and our research, development, and analysis.
Designing and delivering advertising and marketing campaigns to you and others and measuring their effectiveness. See Your Privacy Choices and Controls for more information about how your information is used for advertising and marketing programs and your choices and controls for such use.
Delivering or customizing products and the content you see, including advertisements, articles, videos, and marketing materials.
Creating aggregate business and marketing insights, and helping companies develop aggregate insights (for instance, to market or improve Products and Services). We aggregate the data before we share it, which means that we group the information so that it does not identify you personally, and we require anyone who receives this data to agree they will only use it for aggregate insights, won’t attempt to identify any person or device using this information, and will handle it in a secure manner, consistent with this Policy.
For security purposes, including preventing and investigating illegal activities and violations of our Terms, Use Policies and other service conditions or restrictions.

how we share your information

We share it with your permission.
We share it with non-affiliate companies or entities as explained in this Policy. For more details about how your information may be shared for advertising and marketing see Your Privacy Choices and Controls.

Sharing information with non-affiliated companies that provide services for us or for you: We share information that identifies you personally with vendors that perform services for us or that support Products or Services provided to you, including marketing or ad delivery services. We do not require consent for sharing with our vendors for these purposes. We do not allow those vendors to use your information for any purpose other than to perform those services, and we require them to protect the confidentiality and security of data they get from us in a way that’s consistent with this Policy.

Sharing information with non-affiliated companies to enable Identity Verification for you: We may share information with non-affiliated companies for their purposes to provide you services such as verifying or authenticating your identity, detecting fraud, protecting your financial accounts, and authorizing transactions. We do not allow those non-affiliated companies to use it for any purpose other than to perform those services, and we require them to protect the confidentiality and security of data they get from us in a way that’s consistent with this Policy.

Sharing information with other non-affiliated companies or entities: There are also times when we provide information that identifies you personally to other companies and entities, such as government agencies, without your consent, but where authorized or required by law. Reasons to share include:

Complying with court orders, subpoenas, lawful discovery requests and as otherwise authorized or required by law. Like all companies, we are required by law to provide information to government and law enforcement agencies, as well as parties to civil lawsuits.
Detecting and preventing fraud.
Providing or obtaining payment for your service.
Routing your calls or other communications.
Ensuring network operations and security.
Notifying, responding, or providing information (including location) to a responsible governmental entity in emergency circumstances such as immediate danger of death or serious physical injury.
Alerting the National Center for Missing and Exploited Children to information concerning child pornography of which we become aware through the provision of our services.
Enforcing our legal rights, protecting our network and property, or defending against legal claims.
Providing name and number information for wireless caller ID and related services. This means a person receiving a call can see the name and number of the caller.

Sharing Aggregate Metrics Reports with non-affiliated companies: Sometimes the services you enjoy from us directly involve other businesses. For example, we or our affiliates may collect information, including location and web browsing data, from visitors to places where we or our affiliates provide Wi-Fi services. In such cases, we aggregate the data before we use or share it with our business customers and service suppliers, which means that we group the information so that it does not identify you personally. We require that these metrics reports only be used for aggregate insights and no one will attempt to identify any person or device using this information. Consistent with this Policy, we also require that our metrics reports be handled in a secure manner and that the information included be used only to develop aggregate insights to enable the marketing or improvement of products and services.
Sharing Aggregate Insights: We may share insights with non-Qué Tal Móvil companies about Qué Tal Móvil’s operations, network, or services derived from aggregated customer data (data grouped so as not to identify you personally).

Sharing information for research: We may share information that doesn’t identify you personally with other companies and entities for research. When we share this information, we require companies and entities to agree not to attempt or to allow others to use it to identify individuals. Our agreements will also prevent businesses from reusing or reselling the information and require that they will handle it in a secure manner, consistent with this Policy.

Security

We work hard to safeguard your data using a range of technological and organizational security controls.

We maintain and protect the security of computer storage and network equipment, and we use security procedures that require employees to authenticate themselves to access sensitive data. We also limit access to personal information only to those with jobs requiring such access. We require callers and online users to authenticate themselves before providing account information.

No security measures are perfect, however. We can’t guarantee that your information will never be disclosed in a manner inconsistent with this Policy. If a breach were to occur, we will notify you as required by applicable law.

Data storage, transfer, retention, and accuracy

We take steps to ensure that data is processed according to this Policy and to the requirements of applicable law of your country and of the additional countries where the data is subsequently processed.

Data we collect may be processed and stored in the United States or in other countries where we or our affiliates or service providers process data.

When we transfer personal data from the European Economic Area to other countries, we use a variety of legal mechanisms to help ensure all applicable laws, rights and regulations continue to protect your data.

We keep your information as long as we need it for business, tax or legal purposes. We set our retention periods based on things like the type of personal information collected, how long the personal information is needed to operate the business or provide our Products and Services and whether the business is subject to contractual or legal obligations – such as ongoing litigation, mandatory data retention laws or government orders to preserve data relevant to an investigation. After that, we destroy it by making it unreadable or indecipherable.

Need to update your information? We’re happy to help you review and correct the information we have on your account records. For more information, please email us.

Other Privacy Information

Changes in ownership or to the Policy

Information about our customers and users, including information that identifies you personally, may be shared and transferred as part of any merger, acquisition, sale of company assets or transition of service to another provider. This also applies in the unlikely event of an insolvency, bankruptcy, or receivership.

We may update this Policy as necessary to reflect changes we make and to satisfy legal requirements. We’ll notify you via a text message, email or post a prominent notice of material changes at https://www.quetalmovil.com. We’ll give you reasonable notice before any material changes take effect.

Information specific to children

We don’t knowingly collect personal information from anyone under the age of 13 without parental notice and, where appropriate, parental consent. Unless we have parental consent, we will not contact a child under the age of 13 for marketing purposes. We and our advertising partners may collect, use or share information about customers who log onto our websites as described in the information we collect, how we collect your information, how we use your information and how we share your information sections of this Policy.

Information collected from devices or services purchased by adult subscribers that are used by children without our knowledge will be treated as the adult’s information under this Policy.

information for our california customers

Website data collection: We don’t knowingly allow other parties to collect personally identifiable information about your online activities over time and across non-Qué Tal Móvil company websites for their own use when you use our websites and services, unless we have your consent.

You can manage your cookie preferences on our website by selecting “Cookie Settings” in the footer or cookie banner. You may also limit the collection of data on other websites by adjusting your browser settings.

Do Not Track notice: We don’t currently respond to Do Not Track browser signals. Please go to All About Do Not Track for more information. However we recognize and honor the opt-out preference signal associated with Global Privacy Control signals.

California customers have the right, in certain circumstances, to request information about whether a business has disclosed Personal Information to any third parties for their direct marketing purposes. You have the right to opt-out of our disclosing your information to third parties for their marketing purposes. If you have questions, you may contact us at Customer Care or write to us at Qué Tal Móvil Privacy Policy, Qué Tal Móvil, LLC, PO Box 411, Brighton, CO, 80524.

california and other state privacy rights

Certain states provide you rights regarding your Personal Information. Personal Information and rights in these states (including California, Virginia, Colorado, Connecticut, Texas, Oregon, New Jersey, Delaware, Maryland, and Minnesota)are explained in the following section. To underscore our commitment to our privacy principles and to provide a consistent experience, we also offer these as choices to consumers in places where they are not required.

Personal Information (“Personal Information”) means information that identifies, relates to, describes, is reasonably capable of being associated with, is linked to, or could be reasonably linked to, either directly or indirectly, an identified or identifiable individual or household.

The Personal Information We Collect and Its Purpose of Collection

Categories	Examples	Collected or Created	Source	Purpose of Collection & Use
Identifers	Name, postal address, email address, account name, or other similar identifiers IP address, device IDs, or other similar identifiers	Collected	Consumers give it to us We get it from outside sources	Offer, market, advertise or provide Products and Services Enable billing and payment processing Prevent fraud
Characteristics of Protected Classification Under State or Federal Law	Age, age range, date of birth, gender, preferred language, marital status	Collected	Consumers give it to us We get it from outside sources	Offer, market, advertise or provide Products and Services Prevent fraud
Commercial information	Records of personal property	Collected and created	We automatically get it We get it from outside sources	Offer, market, advertise or provide Products and Services
Geolocation Data	Your street address, your ZIP code and where your device is located	Collected	Consumers give it to us We automatically get it	Offer, market, advertise or provide Products and Services Prevent fraud
Internet or Other Electronic Network Activity Information	Videos viewed, pages viewed, browsing history, search history and information regarding an individual’s interaction with an internet website, application, or advertisement	Collected and created	Consumers give it to us We automatically get it	Network operations Prevent fraud
Inferences or Audience Segmentation	Individual profiles, preferences, characteristics, behaviors	Collected and created	We automatically get it	Offer, market, advertise or provide Products and Services Prevent fraud
Audio, Electronic, Visual or Similar information	Audio recordings, signatures associated with an account	Collected	Consumers give it to us We automatically get it	Enabling quality control for products and services Offer, market, advertise or provide Products and Services
Education Information	Degree(s), actual or inferred level of education	Collected	We get it from outside sources	Offer, market, advertise or provide Products and Services

information we shared about our customers

Here is information about the Personal Information we have collected from consumers over the past year and the purpose for which we shared it:

Categories	Collected or Created	Categories of Companies We’ve Shared With	Purpose for Sharing
Identifiers	Collected	Product and services delivery companies Marketing services companies Cloud storage companies. Billing and payment processing companies Fraud prevention and authentication/identity verification entities Analytics companies Affiliates	Product and services delivery Marketing and advertising Data Storage Analytics and measurement Research Fraud prevention/ identity verification Billing and payment processing Cross-context behavioral or targeted advertising
Internet or Other Electronic Network Activity Information	Collected	Marketing services companies. Cloud storage companies. Analytics companies Affiliates	Marketing and advertising Data Storage Analytics and measurement
Geolocation Data	Collected	Product and services delivery companies Analytics companies Marketing services companies Cloud storage companies Affiliates	Product and services delivery Analytics and measurement Marketing and advertising Data Storage
Inferences or audience segmentation	Collected and Created	Marketing services companies Analytics companies Affiliates Cloud storage companies	Marketing and advertising Analytics and measurement Data Storage

The Sensitive Personal Information We’ve Collected and the Purpose of its Collection, Sharing and Sale

Here is information about the Sensitive Personal Information, as defined under California law, that we have collected from consumers and other companies over the past year. We list the purpose for which we collected it, the types of companies we’ve shared it with and why. Qué Tal Móvil has not sold Sensitive Personal Information.

Categories	Purpose for Collection	Categories of Companies We’ve Shared With	Purpose for Sharing (Making available constitutes a share)
Financial accounts & credentials: account log-in, financial account, debit card or credit card number in combination with any required security or access code, password, or credentials allowing access to an account	To enable billing and payment processing	Not shared	Not shared
Precise geolocation	To enable location and emergency services	Product and services delivery companies Cloud storage companies Analytics companies Affiliates	Offer or provide Products and Services
Demographic, Religious or occupational information: racial or ethnic origin, religious or philosophical beliefs, or union membership	To offer or provide Products and Services	Marketing services companies. Analytics companies Affiliates	Offer, market, advertise or provide Products and Services Enable cross-context behavioral or targeted advertising
Content of Communications: The contents of an individual’s Plain SMS text messages up to 48 hours and spam texts unless the business is the intended recipient of the communication	Network Operations	Not shared	Not shared

Your Right To Ask Us Not To Sell or Share Your Personal Information, and Your Right To Ask Us to Limit The Use Of Your Sensitive Personal Information

You can tell us not to sell or share your Personal Information. Additionally, you can tell us to limit the use of your Sensitive Personal Information. You may make such requests by:

Contacting us at (702) 443-9006

Providing Personal Information to service providers or contractors does not constitute a sale or sharing of Personal Information. You may use an authorized agent to make your request and we will confirm whether or not your request has been processed and why.

Once we receive and verify your request, we will not sell or share your Personal Information and will limit the use of your Sensitive Personal Information unless you later allow us to do so. We may ask for your permission to resume sale of your Personal Information at a later date, but we will wait at least 12 months before doing so.

Consumers Under 16 Years Old

We do not have actual knowledge that we sell Personal Information of consumers under 16 years of age. If we collect Personal Information that we know is from a child under 16 years, we will not sell that information unless we receive affirmative permission to do so. If a child is between 13 and 16 years of age, the child may provide that permission.

Your Right to Request Disclosure Of Information We Collect And Share About You

We are committed to ensuring that you know what information we collect. You can ask us for the following information:

The categories and specific pieces of your Personal Information that we’ve collected.
The categories of sources from which your Personal Information was collected.
The purposes for collecting or selling your Personal Information.
The categories of non-Qué Tal Móvil companies with whom we shared your Personal Information.

We are also committed to ensuring that you know what information we share about you. You can submit a request to us for the following additional information:

The categories of Personal Information we’ve sold about you, the non-Qué Tal Móvil companies to whom we’ve sold that Personal Information, and the category or categories of Personal Information sold to each non-Qué Tal Móvil company.
The categories of Personal Information that we’ve shared with service providers who provide services for us, like processing your bill; the categories of service providers to whom we’ve disclosed that Personal Information; and the category or categories of Personal Information disclosed to each service provider.

To exercise your right to request the Personal Information that we collect or share, visit our Privacy Choices and Controls section, or email us at Customer Care or contact us at 702-443-9006. These requests for disclosure are generally free and are provided in a format that is portable in a readily usable format.

Your Right to Request Correction of Inaccurate Personal Information

You may request that we correct inaccurate Personal Information we have about you. When you request that we correct inaccurate information, we will ask you to provide documentation supporting the accuracy of the Personal Information that is the subject of your request, and in doing so we will evaluate the totality of the data relating to the contested Personal Information. We may deny your request if we determine that the contested Personal Information is more likely than not accurate based on the data provided. Whether or not we are able to honor your correction request, we will notify you that your request was processed or denied and why. To exercise your right to request the Personal Information that we collect or share, visit our Privacy Choices and Controls section, or email us at Customer Care or contact us at 702-443-9006. These requests for disclosure are generally free and are provided in a format that is portable in a readily usable format.

Your Right to Request The Deletion Of Personal Information

Upon your request, we will delete the Personal Information we have collected about you, except for situations when that information is necessary for us to: provide you with a good or service that you requested; perform a contract we entered into with you; maintain the functionality or security of our systems; comply with or exercise rights provided by the law; or use the information internally in ways that are compatible with the context in which you provided the information to us or that are reasonably aligned with your expectations based on your relationship with us.

To exercise your right to request the Personal Information that we collect or share, visit our Privacy Choices and Controls section, or email us at Customer Care or contact us at 702-443-9006. These requests for disclosure are generally free and are provided in a format that is portable in a readily usable format.

Your Right to Appeal

You can ask us to reconsider on the outcome of a request you’ve submitted regarding your rights to access, correction, deletion, and portability of your Personal Information and/or the right to know whether your personal data is being sold or shared. Upon receipt of your appeal, we’ll research your request and provide you an explanation of our review in writing. To exercise this right or choice, either email us at Customer Care or contact us at 702-443-9006.

Verification of Identity – Access, Deletion or Correction Requests

Password Protected Account. If you maintain, or are eligible to maintain, a password-protected account with us, you may submit an access, deletion or correction request by authenticating yourself with a password the way you normally would when you access the account (see exceptions below in the following paragraph). You’ll have to authenticate yourself again to access your data or complete deletion.

Former Accountholders and Non-Accountholders (without a Password Protected Account). If you do not have a password protected account, we will ask you to verify your identity using our mobile verification process. This process may involve a one-time pin or the capture of an image of your identity document, such as your driver’s license, and compares it to a self-photo you submit. We will only use this information to verify your identity. We will delete it after the time expires allowed by applicable state laws to process and respond to your request.  If we cannot verify your identity, we will not be able to respond to your request. We will notify you to explain.

We Don’t Mind If You Exercise Your State Data Rights

We are committed to providing you control over your Personal Information. If you exercise any of these rights explained in this Policy, we will not disadvantage you. You will not be denied or charged different prices or rates for goods or services or provided a different level or quality of goods or services.

Any consumer who wishes to request further information about our compliance with these requirements, or who has questions or concerns about our privacy practices and policies, can email us at Customer Care, or write to us at Qué Tal Móvil Privacy Policy, P.O. Box 411, Brighton, CO, 80524.

data retention

Qué Tal Móvil decides how long to retain your Personal Information consistent with these criteria:

The type of personal information collected;
How long the personal information is needed to operate the business or provide our Products and Services; and
Whether the business is subject to contractual or legal obligations – such as ongoing litigation, mandatory data retention laws or government orders to preserve data relevant to an investigation.

Customer Proprietary Network Information (CPNI)

CPNI is information about your telecommunication services from us, like the plan you subscribe to and details about who you’ve called. But your telephone number, name and address are not considered CPNI.

We use your CPNI internally. For example, we may share CPNI with Qué Tal Móvil affiliates and our agents to offer new or enhanced services or promotions. We also use your CPNI to create aggregate data or information that does not personally identify you.

We do not share CPNI with anyone outside of the Qué Tal Móvil affiliates or our authorized agents or vendors without your consent, with the following authorized exceptions: Court orders; as authorized by law; fraud detection; to provide your service and route your calls; for network operations and security; aggregate information and information that doesn’t identify you personally.

It is your right and our duty under federal law to protect the confidentiality of your CPNI.

If you don’t want us to use your CPNI internally for things like offers, you can email us at Customer Care or contact us at (702) 443-9006.

If you choose to restrict our use of your CPNI, it won’t affect your ability to use any of your services. You can change your mind at any time about letting us use or not use your CPNI. If you restrict your CPNI use, you may still get marketing from us about products and services similar to those you purchase from us.

How to contact us about this Policy. Contact us at either of these addresses for any questions about this Policy.

Email us at privacy@quetalmovil.com
Please write to us at Qué Tal Móvil Privacy Policy, P.O. Box 411, Brighton, CO, 80524.
For questions not related to privacy, please email Customer Care. You can also access your online account for additional service options.

You have the option of filing a complaint with the FTC Bureau of Consumer Protection, using an online form, or by calling toll-free 877.FTC.HELP ((877) 382.4357; TTY: (866) 653.4261). Other rights and remedies also may be available to you under federal or other applicable laws.
If you have a question about how this notice applies, contact the privacy team at privacy@quetalmovil.com.